Refund policy

Return and Refund Policy

All sales are final. Because we're a small shop, we do not accept returns or exchanges for change of mind, including items ordered in the wrong size, colour, or quantity.

When we'll make it right
We will offer a replacement or a full refund if:

• your item arrives damaged or defective,
• we sent the wrong item, or
• your order is lost in shipping and never arrives.

Please contact us within 14 days of receiving your order, with your order number and photos of the issue. In most cases you won't need to send the item back. If we do ask for a return, we will cover the shipping cost.

Natural materials and colour
Hides, feathers, shells, bone, and other natural materials vary in size, colour, and texture, and bead colours may look slightly different on your screen. These variations are not defects.

Cancellations
You can cancel an order for a full refund any time before it ships. Once an order has shipped, it can't be cancelled.

In-person purchases
For purchases at markets and events, please check your items before buying. Damaged or defective items are covered as described above.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process them.

Contact
Email: returns@naadziwin.ca
Phone: +1 780-239-4425