Privacy policy

Last updated: September 26, 2026

Naadziwin Craft Supply operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Services also include purchases made in person, such as at craft markets and pow wows. Naadziwin Craft Supply is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Payment information including transaction details, form of payment, and payment confirmation. Card and account numbers are processed securely by our payment provider (Shopify Payments) and are not stored by us.
Account information including your username, password, preferences and settings.
Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel, and your past transactions, whether online or in person.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, make a purchase online or in person, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you visit our website, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

Cookies

We use cookies and similar technologies to run our store, remember your cart, and understand how visitors use our website. Some cookies are necessary for the store to work. Others, such as analytics and marketing cookies, are purely optional, and you can accept or decline them using the cookie banner if displayed. You can also block or delete cookies in your browser settings, though some features may not work properly.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, including to process your payments, fulfill your orders, send notifications related to your account or orders, process returns and exchanges, manage your account, arrange shipping, enable reviews, and recommend products related to your purchases.
Marketing and Advertising. We use your personal information to send marketing and promotional communications by email, text message or postal mail, and to show you online advertisements based on your activity on the Services. We only send marketing emails or text messages if you have agreed to receive them, and you can unsubscribe at any time.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your login details safe and should not share them with anyone.
Communicating with You. We use your personal information to provide customer support and to maintain our relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes described in this Privacy Policy, including:

With Shopify and other service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and shipping.
With marketing partners to advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners use your information according to their own privacy notices. You can opt out of personalized advertising through our cookie banner or by contacting us.
When you ask us to, or otherwise consent, such as when we ship products to you.
In connection with a sale or transfer of the business, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce our terms or policies, and to protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over that use. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. You may exercise certain rights with respect to your personal information at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties, including our social media pages. We are not responsible for the privacy or security of those sites, and you should review their privacy policies. Information you share on social media may be visible to other users of those platforms. Linking to a site does not mean we endorse it.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your province or territory. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request that it be deleted.

Storage Outside Canada

Our store is hosted by Shopify, and some of our service providers (such as payment processors) may store or process your personal information outside Canada, including in the United States. While it is stored there, your information may be subject to the laws of that country, including lawful access by its courts, law enforcement, and government authorities.

Security and Retention of Your Information

We use reasonable safeguards to protect your personal information, but no security measures are perfect, and information sent to us online may not be secure in transit. Please do not send sensitive information, such as card numbers, by email or message.

Order and tax records are kept for 6 years, as required by the Canada Revenue Agency. Other personal information is kept only as long as needed to provide the Services, maintain your account, or resolve disputes, and is then deleted or de-identified.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Correct inaccurate personal information.
Delete your personal information, except where we must keep it by law.
Receive a copy of your personal information, where applicable.
Withdraw consent to marketing or optional uses of your information at any time.
Manage communication preferences by using the unsubscribe link in any marketing email. If you opt out, we may still send non-promotional messages about your account or orders.

To exercise these rights, contact our Privacy Officer using the details below. We may need to verify your identity before processing your request. We will respond within 30 days and will not treat you differently for exercising your rights.

Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer first so we can try to resolve it. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.

Contact and Privacy Officer

Naadziwin Craft Supply is responsible for the personal information we collect. Our Privacy Officer is Trinity Henry, Owner. For questions about this policy, or to access, correct, or delete your personal information, contact:

Email: privacy@naadziwin.ca
Phone: +1 780-239-4425
Mail: 4 William Lane, Wikwemikong ON P0P 2J0, Canada